首页 > 运输总条件 >Dalian Airlines Limited General Conditions of Carriage for Passengers and Baggage

Article 1 Applicability | Article 2 Ticketing | Article 3 Ticket change and refund | Article 4 Security inspection, check-in, boarding | Article 5 Refusal and limitation of carriage | Article 6 Carriage of baggage | Article 7 Overbooking | Article 8 Flight delays, cancellations and diversions | Article 9 Additional services | Article 10 Channels for complaints handling | Article 11 Liability for damages | Article 12 Other provisions | Article 13 Definitions | Article 14 Entry into force and modifications

8.1 General provisions

8.1.1?The flight time or aircraft type stated in the flight schedule is not part of the air transportation contract between us and you, and may change between the day of its announcement and the day you actually start your travel.
8.1.2 After you have purchased your ticket, in the event that your flight is rescheduled to an earlier departure time, cancelled, or rescheduled to a planned departure time that is more than 15 minutes later than the original planned departure time, we will notify you of the flight schedule change via the contact information provided at the time of ticket purchase, in the form of mobile phone text message or e-mail, among other means.
8.1.3 We will take all measures that can be reasonably required to avoid delay, cancellation and diversion of your flight. If we have taken all measures that can be reasonably required or it is impossible to take such measures, we will not be liable for any losses caused to you, unless otherwise provided for in Chinese laws and international conventions.

8.2 Services after flight delays, cancellations and diversions

8.2.1 Ticketing services
In the event of flight delay or cancellation, you may choose to have your ticket reissued or refunded in accordance with these conditions.
In the event of flight delay, cancellation or diversion, with your consent, we may also transport you to the destination specified on your ticket by other mutually agreed means of transportation without any additional charge.
8.2.2 Information services
If your flight is delayed or cancelled at the place of origin, or delayed or cancelled at a stopover, or is diverted, we will provide you with flight status information as required.
8.2.3 Meals and accommodation services
If your flight is delayed or cancelled at the departure airport due to reasons attributable to Dalian Airlines, we will provide you with meals and accommodation in accordance with relevant regulations based on the actual delay situation.
If your flight is delayed or cancelled at the departure airport due to reasons not attributable to Dalian Airlines, such as weather conditions, emergencies, air traffic control, security checks, or passenger-related factors, we will assist you in arranging meals and accommodation based on the actual delay situation, at your own cost.
We will provide you with meals and accommodation services as required if, for any reasons, your flight is delayed or canceled at the stopover site or your flight is diverted.
If the requirement is also specified in the laws and regulations of the countries and regions linked to the flight, we will provide services to you in accordance with such applicable laws and regulations.
8.2.4 Proof of flight delays or cancellations
We will provide you with written proof of your flight delay or cancellation upon request. This written certificate shall not be used as the basis for us to granted involuntary ticket changes and involuntary refunds, and to provide related services and compensation for you.

8.3 Compensation in the case of flight delays

8.3.1 Conditions and standards on the compensation
If a flight is delayed within 3 days prior to its scheduled departure due to reasons attributable to Dalian Airlines, we shall provide economic compensation to passengers who purchased tickets before the flight delay and actually traveled on the delayed flight.
For a delay of 4 hours or more but less than 8 hours: RMB 200 per passenger.
For a delay of 8 hours or more: RMB 400 per passenger.
If the flight delay or cancellation requirements are specified in the laws and regulations of the country or region involved in the flight, we will provide compensation to you in accordance with such applicable laws and regulations.
8.3.2 Methods of compensation
We will provide compensation to you in a mutually agreed manner in the forms of cash, proportional transportation credit voucher, electronic compensation vouchers, or consumable mileage.

首页 > 运输总条件 >Dalian Airlines Limited General Conditions of Carriage for Passengers and Baggage

Article 1 Applicability | Article 2 Ticketing | Article 3 Ticket change and refund | Article 4 Security inspection, check-in, boarding | Article 5 Refusal and limitation of carriage | Article 6 Carriage of baggage | Article 7 Overbooking | Article 8 Flight delays, cancellations and diversions | Article 9 Additional services | Article 10 Channels for complaints handling | Article 11 Liability for damages | Article 12 Other provisions | Article 13 Definitions | Article 14 Entry into force and modifications

8.1 General provisions

8.1.1?The flight time or aircraft type stated in the flight schedule is not part of the air transportation contract between us and you, and may change between the day of its announcement and the day you actually start your travel.
8.1.2 After you have purchased your ticket, in the event that your flight is rescheduled to an earlier departure time, cancelled, or rescheduled to a planned departure time that is more than 15 minutes later than the original planned departure time, we will notify you of the flight schedule change via the contact information provided at the time of ticket purchase, in the form of mobile phone text message or e-mail, among other means.
8.1.3 We will take all measures that can be reasonably required to avoid delay, cancellation and diversion of your flight. If we have taken all measures that can be reasonably required or it is impossible to take such measures, we will not be liable for any losses caused to you, unless otherwise provided for in Chinese laws and international conventions.

8.2 Services after flight delays, cancellations and diversions

8.2.1 Ticketing services
In the event of flight delay or cancellation, you may choose to have your ticket reissued or refunded in accordance with these conditions.
In the event of flight delay, cancellation or diversion, with your consent, we may also transport you to the destination specified on your ticket by other mutually agreed means of transportation without any additional charge.
8.2.2 Information services
If your flight is delayed or cancelled at the place of origin, or delayed or cancelled at a stopover, or is diverted, we will provide you with flight status information as required.
8.2.3 Meals and accommodation services
If your flight is delayed or cancelled at the departure airport due to reasons attributable to Dalian Airlines, we will provide you with meals and accommodation in accordance with relevant regulations based on the actual delay situation.
If your flight is delayed or cancelled at the departure airport due to reasons not attributable to Dalian Airlines, such as weather conditions, emergencies, air traffic control, security checks, or passenger-related factors, we will assist you in arranging meals and accommodation based on the actual delay situation, at your own cost.
We will provide you with meals and accommodation services as required if, for any reasons, your flight is delayed or canceled at the stopover site or your flight is diverted.
If the requirement is also specified in the laws and regulations of the countries and regions linked to the flight, we will provide services to you in accordance with such applicable laws and regulations.
8.2.4 Proof of flight delays or cancellations
We will provide you with written proof of your flight delay or cancellation upon request. This written certificate shall not be used as the basis for us to granted involuntary ticket changes and involuntary refunds, and to provide related services and compensation for you.

8.3 Compensation in the case of flight delays

8.3.1 Conditions and standards on the compensation
If a flight is delayed within 3 days prior to its scheduled departure due to reasons attributable to Dalian Airlines, we shall provide economic compensation to passengers who purchased tickets before the flight delay and actually traveled on the delayed flight.
For a delay of 4 hours or more but less than 8 hours: RMB 200 per passenger.
For a delay of 8 hours or more: RMB 400 per passenger.
If the flight delay or cancellation requirements are specified in the laws and regulations of the country or region involved in the flight, we will provide compensation to you in accordance with such applicable laws and regulations.
8.3.2 Methods of compensation
We will provide compensation to you in a mutually agreed manner in the forms of cash, proportional transportation credit voucher, electronic compensation vouchers, or consumable mileage.