首页 > 运输总条件 >Dalian Airlines Limited General Conditions of Carriage for Passengers and Baggage

Article 1 Applicability | Article 2 Ticketing | Article 3 Ticket change and refund | Article 4 Security inspection, check-in, boarding | Article 5 Refusal and limitation of carriage | Article 6 Carriage of baggage | Article 7 Overbooking | Article 8 Flight delays, cancellations and diversions | Article 9 Additional services | Article 10 Channels for complaints handling | Article 11 Liability for damages | Article 12 Other provisions | Article 13 Definitions | Article 14 Entry into force and modifications

3.1 Ticket change

3.1.1 General provisions
3.1.1.1 You shall have your ticket changed within the validity period of the ticket.
3.1.1.2 Please contact the ticketing carrier or its authorized sales agent for ticket change.
3.1.1.3 If you fail to take the flight on which you have purchased a ticket and fail to inform us in advance of your need to keep your seat for the subsequent flight, we have the right to cancel the reservation on your ticket for the onward flight or return flight.
3.1.2 Voluntary change
After ticket purchase, if you need to change any specifics of your itinerary due to your own reasons, such as flight date, flight, etc., please contact us or our authorized air sales agent as soon as possible. We or our authorized air sales agent will change the ticket according to the conditions of use of the ticket applicable to your ticket. At the time of the change, the fare, government taxes, and fuel surcharges (fees) you have paid will be calculated again according to the conditions of use of ticket.

3.1.3 Involuntary change
3.1.3.1 If your flight departs later or earlier than scheduled, your flight is cancelled, your flight’s itinerary changes or the class of service changes due to our reasons or due to reasons other than Dalian Airlines like weather, air traffic control, etc., or the connecting time of your immediate connecting flight is rendered shorter than the minimum connecting time due to the above reasons - reasons which make you have to change your ticket, we or our authorized air sales agents can grant involuntary change once to your ticket for your flight and your immediate connecting flight, without any ticket change handling fee charged.
3.1.3.2 If the arrival of your flight is delayed due to causes attributable to Dalian Airlines, or due to causes not attributable to Dalian Airlines such as weather or air traffic control, resulting in the connection time for your subsequent connecting flight being less than the minimum connection time, and you therefore need to change your ticket, we or our authorized air travel agents may process one involuntary change to your subsequent connecting flight free of change fees.
For flights that are only delayed upon arrival, your request for ticket changes without the flight having been flown will be handled in accordance with 3.1.2 of these Conditions.
3.1.3.3?In the case of involuntary ticket change due to reasons attributable to Dalian Airlines, we will prioritize rebooking you on a Dalian Airlines?flight . You may also be involuntarily transferred to another carrier (endorsement) subject to the consent of the relevant carrier.
For involuntary ticket changes caused by reasons not attributable to Dalian Airlines, such as weather or air traffic control, we will rebook you on a Dalian Airlines?flight , or transferred to another carrier (endorsed) provided that the ticket conditions permit and the relevant carrier grants consent.?
3.1.3.4?We can also grant an involuntary refund for you in accordance with 3.2.3 of these Conditions of Carriage.
3.1.3.5 For tickets where involuntary changes have been granted, if you request a change or refund again due to your own reasons, your requests are subject to the provisions in 3.1.2 or 3.2.2 of these Conditions of Carriage.

3.2 Refund

3.2.1 General provisions
3.2.1.1 Please contact the ticketing carrier or its authorized air sales agents for refund on your ticket.
3.2.1.2?For the tickets that we sell, requests for ticket refunds should be made to us or our authorized airline sales agents and within the validity period of the ticket. In special circumstances, requests for refunds to us or our authorized airline sales agent shall be made no later than 180 days after the ticket’s validity period expires. We will not accept requests for ticket refunds where the ticket’s validity period has exceeded the above-mentioned time limit.
3.2.1.3?When getting the refund, you should return to us all the relevant proof of reimbursement you have obtained (like "Itinerary/Receipt of E-Ticket for Air Transport").
3.2.1.4?We will complete the refund procedures within 7 working days from the date of receiving your valid application for refund, excluding the processing time of financial institutions.
3.2.1.5 Normally, the fare will be refunded to you in accordance with the original method of payment and the original currency of payment used for such payment.
3.2.1.6 We will give priority to the account previously used for the payment of the ticket when granting refunds. If the refund cannot get to the account in question due to special reasons, the refund will be made to you personally.
3.2.1.7 If you entrust someone else with the handling of the refund, your agent should present your and the agent's valid identification documents, your authorization letter, and other information.

3.2.2?Voluntary refund
3.2.2.1 After ticket purchase, when you request a refund for your own reasons, if the conditions of use of your ticket allow for a refund, and the provisions of paragraphs 3.2.3?and 3.3 of these Conditions of Carriage do not apply to such a refund, we will grant a refund on the unused segments of the ticket according to the applicable conditions of use of the ticket.
3.2.2.2 If you voluntarily terminate your travel at the agreed stopping place of the flight, the fare for the unused segment of the flight will not be refunded.
3.2.2.3 Please contact the original channel of ticket purchase for voluntary refund.
3.2.3?Involuntary refund
3.2.3.1 If your flight is delayed, cancelled, advanced, rerouted, or its class of service is changed due to causes attributable to Dalian Airlines, or due to causes not attributable to Dalian Airlines such as weather or air traffic control, and you therefore need to apply for a refund, we or our authorized air travel agents may process an involuntary refund for such flight or for such flight and subsequent connecting flights. The fare and taxes for the unused segments will be refunded, excluding taxes and charges non-refundable under government regulations, with no refund fee charged.
If the arrival of your flight flown is delayed due to causes attributable to Dalian Airlines, or due to causes not attributable to Dalian Airlines such as weather or air traffic control, resulting in the connection time for your subsequent connecting flight being less than the minimum connection time, and you therefore need to apply for a refund for such subsequent connecting flight, we or our authorized air travel agents may process an involuntary refund. The fare and taxes for the unused segments will be refunded, excluding taxes and charges non-refundable under government regulations, with no refund fee charged.
For flights whose departures are not delayed but whose arrivals are, requests for ticket refunds without the flight having been flown will be handled in accordance with 3.2.2 of these Conditions.
3.2.3.2?For passengers holding connecting tickets who fail to take their preceding flight due to their own reasons, and the subsequent connecting flight is delayed, cancelled, advanced, rerouted or its class of service is changed, with the relevant information released later than the scheduled departure time of the preceding flight shown on the ticket, we shall grant refunds for the unused flight segments in accordance with the applicable ticket conditions, with no refund fee charged.
3.2.3.3If there are specific requirements in the laws and regulations of the countries and regions involved in the flight, we will provide services to you in accordance with such applicable laws and regulations.
3.2.3.4?You can request an involuntary refund through us or through your original channel of ticket purchase.

3.3 Change and Refund Due to Health Reasons

If, after ticket purchase or mid-journey, you fail to take the originally scheduled flight due to injury, illness or other health-related causes and provide supporting documentation acceptable to us, within the validity period of your ticket, we may process one free-of-charge change for the unused flight segments of your ticket and those of your accompanying passengers, subject to payment of sub-cabin fare differences and seasonal fare differentials; alternatively, you may apply for a refund. For fully unused tickets, no refund handling fee shall be charged. For partially used tickets, after deducting the fare and taxes corresponding to the flown segments in accordance with the terms of your purchased ticket, the residual amount shall be refunded without any refund handling fee, save for taxes non-refundable under applicable government regulations.