首页 > 运输总条件 >Dalian Airlines Limited General Conditions of Carriage for Passengers and Baggage

Article 1 Applicability | Article 2 Ticketing | Article 3 Ticket change and refund | Article 4 Security inspection, check-in, boarding | Article 5 Refusal and limitation of carriage | Article 6 Carriage of baggage | Article 7 Overbooking | Article 8 Flight delays, cancellations and diversions | Article 9 Additional services | Article 10 Channels for complaints handling | Article 11 Liability for damages | Article 12 Other provisions | Article 13 Definitions | Article 14 Entry into force and modifications

11.1 General provisions

11.1.1?Our liability for damages incurred by you during air transportation is bound by Chinese law, applicable international conventions and these Conditions of Carriage. We are only liable for your actual damage caused by our actual air transportation activities in accordance with these Conditions of Carriage and the limits of liability stipulated by Chinese laws or applicable international conventions. If no Chinese laws or applicable international conventions can be cited, these Conditions of Carriage apply. The transportation responsibilities of other carriers related to you in your travel are subject to the laws of the country where they are located and the conditions of carriage of the carriers in question.
11.1.2 We are not liable for any losses caused by our compliance with applicable laws and international conventions or your failure to comply with such applicable laws and international conventions.
11.1.3 Unless otherwise specified in these Conditions of Carriage, our liability to you based on applicable laws or conventions is limited to the direct losses proven by the evidence you provide. We are not responsible for any indirect, punitive, disciplinary, or other non-compensatory losses.
11.1.4 If the damage is caused or contributed to by the fault of you or the claimant, our liability shall be exempted or reduced accordingly in accordance with applicable laws or international conventions.
11.1.5 Unless expressly provided for, these Conditions of Carriage shall not make us waive any provisions in applicable laws or conventions that exempt us from or limit our liabilities.
11.1.6 Our contract of carriage, including these Conditions of Carriage and provisions on exemption of liabilities or limitation on liabilities, also applies to our agents and employees. In any case, the total amount of compensation received from us and our agents and employees shall not exceed our limits of liability under applicable laws or international conventions

11.2 Liability for Bodily Injury Compensation

??Compensation for losses arising from personal injury or death caused by an accident occurring on board a civil aircraft or during your embarkation or disembarkation thereof shall be determined in accordance with the Civil Aviation Law of the People’s Republic of China and the liability limits set forth under the relevant international civil aviation conventions to which the People’s Republic of China is a party at the time of the accident giving rise to the loss. We shall not be liable for any illness, injury, disability or death caused or aggravated by your pre-existing medical condition.

11.3 Liability for damage to baggage

11.3.1 We are not responsible for any loss of baggage that occurs due to the natural attributes, inherent defects, quality or defects of the baggage itself. You should ensure that the outer packaging is in good condition and the contents of your baggage are well packaged. We are not responsible for the losses caused to you because your baggage is not properly packaged.
11.3.2 Unless the loss occurs by the misconduct of us, our agents and employees, we shall not be liable for the loss of your unchecked baggage.
11.3.3 If your baggage is damaged and you have not applied for value declaration services and paid related additional fees, we shall be liable for compensation according to the reduced value of the baggage, including repairs, cash compensation, etc., within the liability limits stipulated by relevant applicable laws or international conventions. If you have applied for the declared value services and paid the relevant additional fees, we shall be liable within the amounts of the declared value, but the maximum amounts shall not exceed the actual benefits of the baggage when it is delivered at the destination.
11.3.4 We are not responsible for any damage caused by your baggage or contents. You shall be liable for the damage caused by your baggage or its contents to others, their property, including other baggage or its contents, and to our property.
11.3.5 Liability for losses resulting from the destruction, loss, damage or delay of checked and unchecked baggage shall be governed by the Civil Aviation Law of the People’s Republic of China and the relevant international civil aviation conventions to which the People’s Republic of China is a party at the time of the incident or delay giving rise to the loss.
11.3.6?If there are items in your baggage that cannot be transported as baggage as specified in paragraphs 6.1.1 of these Conditions of Carriage, we will not be liable for the loss of, damage to or confiscation of such items, unless otherwise provided for in Chinese laws and international conventions.
11.3.7?When the checked baggage is delivered and the holder of the baggage identification tags accepts the checked baggage without raising any objections, this is the preliminary evidence that the checked baggage has been delivered in good condition and is in conformity with the contract of carriage, unless you provide evidence to the contrary. If your checked baggage is damaged, you should notify us in writing immediately when you find it, and at the latest within 7 days from the date of receipt of the checked baggage. If your checked baggage is delayed, you should, at the latest, raise an objection to?or make claims against?us in writing within 21 days from the day of the delivery of the checked baggage to you.
If you do not file an objection within the above-mentioned time period, you shall not file a suit against us.
11.3.8?We will grant a refund on the excess baggage fee that you have paid when making compensation for your lost baggage.

11.4 Liability for third-party services

If we arrange for you a service other than air transportation provided by a third party, or if we issue you a ticket or receipt of payment for ground transportation, hotel reservations, or vehicle ride provided by a third party (non-air) transportation or service, when arranging the above services, we are only an intermediary between you and the service provider. You and the third-party service provider shall directly conclude a contract, and the terms and conditions established by the service provider apply. We are not responsible for whether you can get such services or the quality of the services. The terms and conditions of the third-party service provider apply to such services.