首页 > 运输总条件 >Dalian Airlines Limited General Conditions of Carriage for Passengers and Baggage

Article 1 Applicability | Article 2 Ticketing | Article 3 Ticket change and refund | Article 4 Security inspection, check-in, boarding | Article 5 Refusal and limitation of carriage | Article 6 Carriage of baggage | Article 7 Overbooking | Article 8 Flight delays, cancellations and diversions | Article 9 Additional services | Article 10 Channels for complaints handling | Article 11 Liability for damages | Article 12 Other provisions | Article 13 Definitions | Article 14 Entry into force and modifications

Your complaints will be accepted and handled through the following channels:
Email: customer_relations@airchina.com
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Hotline for complaints: (+86-10) 95583?or 18640878800
Fax for complaints: (+86-10)64595832
Mailbox: Room 4004, 4th Floor, No. 16, Tianzhu West Road, Shunyi District, Beijing, China Air China Co., Ltd. Product Service Department Customer Relations Maintenance Center Zip Code: 101312
or :?Dalian Airlines Co.,L td., with its head office located at Dalian Airlines B10 Zhongye Business Park,Ganjingzi District,Dalian,?Liaoning?Province?Zip Code: 116000